OPERATIONS SUPPORT & VIRTUAL COO SERVICES

You don’t need another idea. You need operational leadership.

Clients are coming in. Revenue is solid. Your reputation is strong.
But behind the scenes, you’re still the one approving everything, answering every question, and holding the whole operation together.

Our Operations Support and Virtual COO services bring structure, systems and senior operational leadership into your business (without hiring a full-time executive).

We step in as your operational second-in-command, helping your team run smoother, your systems work properly, and your business scale without everything relying on you.

You’re not bad at business. You’ve just outgrown your backend.

Most service businesses hit a point where growth creates more complexity than their systems can handle.

More clients. More delivery. More people involved.

And behind the scenes?

The solution isn’t another tool or another hire. This is where I step in.

How It Works

The Operations Support Service runs in two phases. We don’t jump into ongoing support blindly.

We diagnose first. Then we build properly.

PHASE 1

4 weeks

Operations Advisory Sprint

This is a focused operational reset.

We review how your business actually runs.

Not how you think it runs.
We map workflows.
We identify bottlenecks.
We tighten accountability.
We document what lives in your head.

Included:

By the end, you’ll have:

This is strategic business operations advisory.
Practical. Direct. Implementable.

PHASE 2

3 month minimum

Ongoing Operations Support

This is where we integrate properly.

I step into your business as your operational second-in-command.

Not a VA. Not a surface-level consultant. Not someone you have to manage.

I take ownership of structure, systems and execution.

Inside this partnership:

You stay focused on vision, clients and growth.
I make sure the engine runs properly.

What This Actually Means (Without Corporate Jargon)

If “fractional COO” makes your eyes glaze over, here’s what it really means:

It’s senior-level operational thinking. Without hiring a full-time executive.

Who This Is For

This is for established service-based business owners who:

You don’t need another course. You need operational backup.

Why The Two-Phase Structure Matters

Most founders try to hire help before fixing the foundation.
Then they end up managing the help. And nothing really changes.

Phase 1 gives clarity and structure.
Phase 2 builds capability and momentum.

We don’t guess. We fix what’s actually broken.

What Past Clients Are Saying

“Pivotal to our growth and adaptable as we scale.”

Whitney and her team have been pivotal to our growth. As a small business owner, resource management is key. Lava’s flexible support has helped us scale up and down based on workflow. Couldn’t recommend them enough.

Still Got Questions?

You’re not the only one! Here are the answers to questions we hear all the time.

What is a Virtual COO?

A Virtual COO (Chief Operating Officer) provides senior operational leadership for your business without the cost of hiring a full-time executive. We help build systems, improve workflows, support your team, and ensure your business runs smoothly as you grow.

How is this different from hiring a VA or operations assistant?

A Virtual COO focuses on strategy, structure, and leadership, not just task execution. Instead of waiting for instructions, they identify operational issues, design better systems, guide your team, and take ownership of improving how the business runs.

Why do you start with an Operations Advisory Sprint first?

Most businesses try to add support before fixing the underlying systems. The Operations Advisory Sprint diagnoses what’s actually happening inside the business, documents workflows, and identifies bottlenecks. This ensures that ongoing operations support is built on a strong foundation.

How involved do I need to be during operations support?

You remain involved in leadership and decision-making, but you’re no longer responsible for managing every operational detail. The goal of Virtual COO support is to reduce your day-to-day operational load so you can focus on strategy, clients, and growth.

Is my business ready for Virtual COO or operations support?

This service is best suited for established service-based businesses that already have steady clients and some form of team or delivery structure in place. If you’re feeling stretched, carrying the mental load of the business, or acting as the bottleneck for decisions and approvals, it’s usually a strong sign that operational support will help.

What if I’m not sure which level of support I need?

That’s completely normal. Many business owners know something isn’t working operationally but aren’t sure what kind of help they need yet. A Pick My Brains session is a great starting point.

In a 45 minute session, we can look at how your business currently runs and determine whether advisory support or Virtual COO services would be the right fit. Plus it’s redeemable off any future service booked within 30 days.

Operational Support That’s Got Your Back.

It’s time to stop juggling and start scaling – without burning yourself out. We’re the operational backbone your business didn’t have… until now.